Privacy Policy

When you interact with our website, we collect the following categories of personal information:

a. Information You Provide Directly

• Personal Information: Full name, email address, phone number, nationality, dietary restrictions, special accommodations, and any other information you submit when booking a tour.
• Payment Information: When making a payment, your credit card or payment details are processed via our third-party payment provider.
• Communications: Messages or emails you send to us, including customer support inquiries.
• Reviews and Photos: Any reviews or photos you voluntarily share with us.

b. Information Collected Automatically

• Device Information: IP address, browser type, operating system, referring URLs.
• Usage Data: Pages visited, time spent on the website, clicks, and interactions.

c. Information from Third Parties

• • Booking details and preferences from third-party APIs such as our booking software vendor.
  • Payment confirmation and processing data from third-party payment processor.

We use your personal information to:

• Process and manage your bookings.
• Facilitate payment transactions via our payment provider.
• Communicate with you about your tour, including confirmations, reminders, and support.
• Improve and personalize your experience on our website.
• Analyze performance and usage to enhance our offerings.
• Use photos and reviews for marketing (with appropriate consent).
• Comply with legal obligations.

a. Between Jiranileo US and Jiranileo Zambia

Jiranileo US may share selected personal information (e.g., your name, dietary preferences, nationality, and booking details) with Jiranileo Zambia to allow local staff and guides to deliver your tour experience effectively.
Jiranileo Zambia staff may access this information through our integrated booking software platform for operational purposes.

b. Marketing and Public Sharing
We may use customer reviews, testimonials, or photographs shared with us for marketing purposes, including, but not limited to:

• Display on our website
• Printed brochures or marketing materials
• Online Travel Agencies (OTAs)
• Social media

Where required by law, we will request your consent before sharing identifiable media publicly.

c. Third-Party Services and Their Privacy Policies
We work with third-party service providers who may collect, process, or store your data on our behalf. We encourage you to review their privacy policies:

• Zaui Software Limited – Used for tour scheduling and reservations
View Zaui Privacy Policy
• Stripe – Used for secure payment processing
View Stripe Privacy Policy

d. Bookings via Resellers or Online Travel Agencies (OTAs)
If you purchase our services through a third-party reseller (such as a Travel Agent or hotel) or Online Travel Agency (“OTA”), such as Get Your Guide or Viator, that third party is the data controller (under GDPR) or business (under CCPA/CPRA) in respect of any personal data you provide directly to them at the time of booking. Their privacy policy governs the collection, use, and disclosure of your personal data for the purposes of managing your booking on their platform. We have no control over, and are not responsible for, their privacy practices.

Once the reseller or OTA transmits your booking details to us for the purpose of delivering the services you have purchased, we become an independent data controller (GDPR) or independent business (CCPA/CPRA) with respect to the personal data we receive. From that point forward, our own privacy policy governs the processing of your personal data for:

• Service delivery and booking management
• Customer support
• Legal compliance
• Marketing and communication (where permitted by law)

No Joint Control: Unless explicitly stated in a written agreement, we do not operate as a joint controller (GDPR) or joint business (CCPA/CPRA) with any reseller or OTA. Each party independently determines the purposes and means of processing the personal data it controls.

Priority of Policies:

1. Stage 1 – Booking: The reseller’s or OTA’s privacy policy applies and takes precedence over ours.
2. Stage 2 – Service Fulfilment: Upon our receipt of personal data from the reseller or OTA, our privacy policy applies and takes precedence for all processing we undertake.

Liability Disclaimer: We are not responsible for any loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal data that occurs while it is under the control of the reseller or OTA. Any concerns regarding data handling prior to our receipt of your information should be directed to the reseller or OTA in accordance with their privacy policy.

We process your personal data based on the following legal bases:

• Performance of a Contract: To manage bookings and deliver services.
• Consent: For marketing use of photographs and optional data you choose to share.
• Legal Obligation: To comply with applicable financial or tax laws.
• Legitimate Interests: To improve our services and communicate with customers.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. Photos and reviews may be retained for ongoing marketing purposes unless you request their removal.

Your information may be transferred to and processed in countries outside of your own, including the United States and Zambia. Where applicable, we implement safeguards to ensure that your data remains protected, including contractual clauses or reliance on adequacy decisions.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent at any time (where consent is the basis of processing)
• Object to processing or request restriction
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at jiranileo@gmail.com

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure third-party integrations. However, no method of transmission over the Internet is 100% secure.

Our services are not directed to children under the age of 16 unless accompanied by a parent or legal guardian, and we do not knowingly collect personal data directly from children.

However, for family bookings, we may collect limited personal information (such as the name, age, and dietary restrictions of a child) from a parent or legal guardian solely for the purpose of delivering the booked tour experience safely and appropriately. This information is not used for marketing, profiling, or any unrelated purposes.

During our tours, we may take photographs or videos for marketing and promotional purposes. Children may appear incidentally in group photos taken during the tour (e.g., as part of a group attending a home-hosted meal or a community tour). These images may be used on our website, social media, brochures, or online travel agency (OTA) listings.

We take care not to prominently feature children in any published photos without the prior, written consent of a parent or legal guardian. If a parent or guardian prefers that their child not appear in any photos, they may notify the tour guide or contact us in advance, and we will take reasonable steps to accommodate that request.

If you see an image that includes your child and would like it removed, please contact us at jiranileo@gmail.com and we will promptly remove it from our platforms where possible.

We respect the privacy of all our guests and strive to act in accordance with global data protection standards regarding minors.

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate when it was last revised. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at jiranileo@gmail.com.